Terms and Conditions
We've set out our terms and conditions below. They're not overly complicated, but please do read through them carefully - it's worth noting that 'we' or 'us' means Box Bike Delivery LLP and 'you' 'your' etc. refers to the customer.
Insurance
We have goods in transit, goods in trust, full public liability and employer's insurance through a company with many years experience of insuring pedicabs and delivery bikes in the UK.
Booking times and waiting times
All deliveries are same-day unless we have made a special arrangement with you. Our standard 'same-day' deliveries are to be delivered before the end of the working day (5p.m.) though we reserve the right to deliver up to 5.30p.m. where appropriate.
The 4 hr or 'half-day' deliveries can be booked up until 1.p.m. but we would appreciate earlier bookings. Bookings after this time may incur an extra charge.
Please ensure, wherever possible, that your item is ready when we arrive for pick-up; it really helps us keep to time!
The 4 hr or 'half-day' deliveries can be booked up until 1.p.m. but we would appreciate earlier bookings. Bookings after this time may incur an extra charge.
Please ensure, wherever possible, that your item is ready when we arrive for pick-up; it really helps us keep to time!
Prices
Our prices are structured according to weight and size. For customers who would like to set-up regular contract work, we can provide an individual pricing structure that suits your needs. We reserve the right to change our published prices without prior warning if deemed necessary.
What we can deliver, and how much
We can deliver letters, parcels, boxes, files, magazines and other print media, flowers, fresh food (including chilled goods), prescriptions, and non-kerbside re-cyclable goods such as electrical goods, tyres, cartons etc. If you are not sure whether or not we can deliver your item(s) then please contact us to discuss the matter.
We can carry up to 80kg in our secure cargo boxes. For delivery of multiple items over this weight we can arrange for either two bikes to deliver or else one bike return for a second pick-up.
We can carry up to 80kg in our secure cargo boxes. For delivery of multiple items over this weight we can arrange for either two bikes to deliver or else one bike return for a second pick-up.
We will not carry explosives, poisons or any illegal items.
Packaging and Labelling
Our boxes are fully waterproof and transport items securely and safely, but it is the customer's responsibility to package items properly for delivery. In the case of fragile items, such as glassware, flowers or cakes, we can provide extra packaging and/or bubblewrap, but do need notice of this when you book the delivery.
Please ensure we have the correct name and address for the delivery. This must either be written on the item, in an email, or on a separate note.
Please ensure we have the correct name and address for the delivery. This must either be written on the item, in an email, or on a separate note.
The delivery
We will do everything we can to deliver to the address you provide. If there is nobody in to receive the item, then we will either leave the item at a neighbour's, in a previously identified safe-place, or, if none of these are available, bring the item back and arrange for it to be re-delivered. We have a card system to alert the recipient to where the item is if they are not in when we call.
Limited liability, direct loss and indirect loss
- In the case of direct loss of, or damage to item by us, during any point that it is in our care, we will reimburse you for that item up to a maximum of £50 and a total of £200 for multiple items. Please note that to date, we have never lost or damaged any item and don't intend to start!
We will not be held responsible for any indirect loss to you, your business, or any third party. Indirect loss may be caused by the following:-
delayed or cancelled deliveries (e.g. caused by delays to a previous delivery etc.)
extreme weather (e.g. storms, snow/ice, floods)
mechanical issues
accidents
criminal acts of third parties such as theft or arson